Frequently Asked Questions

Account and Login

I forgot my password. What should I do?

Click "Forgot password" on the login page → enter your business email → check your inbox for a password reset link. If you don't receive the email, contact your administrator.

Can I log in on multiple devices?

Yes. You can log in simultaneously on your computer, phone, and tablet. Your data will be synced automatically.

I can't see a certain app (e.g., Z-Meetings). Why?

Administrators can enable or disable individual apps for the organization or specific users. Contact your administrator to request access.

Z-Chat

Can I recall a sent message?

You can delete a sent message. However, if the recipient has already read it before you delete it, they will have already seen the content.

What's the difference between public and private channels?

• Public channels: Everyone in the organization can find and join them.
• Private channels: Only invited members can view and join them.

Z-Mails

Can I use Z-Mails to send emails to external addresses?

Yes. Z-Mails works as a full-featured email system. You can send and receive emails from any address, including those outside your organization.

What is my mailbox storage limit?

Storage depends on the service plan your organization has subscribed to. Contact your administrator for more details.

Z-Files

Are my uploaded files secure?

Yes. Files are encrypted and stored securely. Only you and the people you share with can access them.

What is the maximum storage capacity?

Storage capacity depends on your organization's service plan. Administrators can view and manage storage in the admin dashboard.

Z-Meetings

Is there a time limit for meetings?

Meeting duration depends on your service plan. Most business plans allow unlimited meeting time.

What is the maximum number of participants in a meeting?

Up to 100 people in a single meeting.

Z-Tasks

Where can I see all tasks assigned to me?

Open Z-Tasks → click "My Tasks" to see all tasks assigned to you across all boards.

Technical Support

I encountered an error. Who should I contact?

Contact your organization's administrator or submit a support request through the internal support channel.

Which browsers does Z-Cloud support?

Z-Cloud works best on modern browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari. We recommend using the latest version.

Does Z-Cloud have a mobile app?

Yes. Z-Cloud has mobile apps for both iOS and Android, allowing you to access Z-Chat, Z-Mails, and receive notifications anytime, anywhere.